No change-of-mind refunds
Wiper sizes are confirmed before you buy. We do not refund or exchange an order because you changed your mind, chose the wrong vehicle, or fitted the blades. See the returns policy.
When a refund can be approved
- Wrong item from us — we sent a different product than you ordered, and it is unused in its original packaging. Replacement is preferred. A refund is issued if we cannot replace it.
- Cancelled in time — a prepaid order cancelled before Shiprocket dispatch, or before store fitment, as described in the cancellation policy.
Partner issues
Damage or loss in transit is raised with Shiprocket. A payment that was debited but not confirmed is raised with Razorpay or the checkout partner.Tyre World coordinates with that partner and tries its best to resolve the case. Contact us with your order number rather than only the partner.
A product defect is a Michelin warranty matter, not a Tyre World refund. See the warranty policy.
How an approved refund is paid
After we approve a shop refund, prepaid amounts go back to the original payment method within 7–10 business days. COD amounts are refunded by bank transfer. The payment partner’s own processing time can add to that.